Senior Relationship Manager - Team Lead

Salary Range: PHP 45,000 - 48,000

Responsibilities:

• Relationship Building & Account Management:
  • Cultivate and strengthen relationships with key clients, leveraging expertise and strategic insights to drive client satisfaction and retention.
  • Manage a portfolio of complex client accounts, overseeing all aspects of client relationships, including upselling, cross-selling, and contract renewals.
  • Lead meetings and presentations with clients, demonstrating expert communication and negotiation skills.
  • Serve as the primary point of contact for escalated client issues, resolving conflicts and ensuring timely resolution.

• Project Management:
  • Oversee the planning and execution of client projects, ensuring alignment with client objectives and deadlines.
  • Provide strategic input and direction to project teams, leveraging industry expertise to drive successful project outcomes.
  • Monitor project progress and performance, identifying and mitigating risks to ensure on-time and on-budget delivery.
  • Collaborate with cross-functional teams to optimize project workflows and resource allocation.
     
• Sales Support:
  • Develop and execute sales strategies to drive revenue growth and achieve targets, collaborating with sales and marketing teams as needed.
  • Lead contract negotiations and pricing discussions, maximizing profitability while maintaining strong client relationships.
  • Prepare and deliver high-impact proposals and presentations tailored to client needs and objectives.

• Leadership & Team Management:
  • Lead and mentor a team of account managers, providing guidance, coaching, and support to achieve individual and team goals.
  • Foster a positive and collaborative team culture, promoting accountability, creativity, and professional development.
  • Recruit, onboard, and train new team members, ensuring a smooth transition and integration into the team.
  • Delegate tasks and responsibilities effectively, leveraging team strengths and expertise to optimize performance.
  • Conduct regular performance reviews and provide constructive feedback to team members to drive growth and development.
  • Set clear goals and expectations for the team, aligning with organizational objectives and KPIs.
     
• Organization & File Management:
  • Establish and maintain robust systems for organizing client files and documentation, ensuring accuracy, accessibility, and compliance.
  • Implement best practices and standards for file management and data security within the team.

• Pitches and Presentations:
  • Lead the development and delivery of high-impact pitches and presentations to clients, showcasing agency capabilities and solutions.
  • Provide strategic input and direction during creative ideation sessions and strategy development.
     
• Industry Knowledge
  • Stay abreast of industry trends, emerging technologies, and market developments in advertising, digital, creative, technology, marketing, and consulting industries.
  • Provide thought leadership and strategic insights to clients, internal teams, and the broader organization based on industry expertise.

Key Performance Indicators (KPIs):

• Team performance metrics, including client satisfaction ratings, revenue growth, and profitability of client accounts.
• Individual and team goals achievement, aligned with organizational objectives and KPIs.
• Timeliness and quality of project deliverables, project success rates, and client retention.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Demonstrated success in leadership and team management roles, preferably in a creative or digital marketing agency environment.
• Proven track record of building and nurturing client relationships, driving revenue growth, and achieving sales targets.
• Excellent leadership and mentoring abilities, with a passion for developing and empowering team members.
• Strong communication, negotiation, and presentation skills, with the ability to influence and inspire others.
• Expertise in project management methodologies and tools, with a focus on driving successful project outcomes.
• Proficiency in Google Workspace tools and advanced project management software.
• Strategic mindset with the ability to think analytically and solve complex problems.
• Passion for delivering exceptional customer experiences and driving client success.
• Knowledge of digital marketing concepts, trends, and technologies.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.