Community Management Associate (Fresh Graduate)

Salary Range: PHP 20,000 - 23,000

Responsibilities:

• Community Engagement
  • Manage clients’ customer touchpoints in alignment with their tone of voice, brand identity, and established processes
  • Collaborate with clients to identify opportunities for enhancing engagements and fostering a community of loyal followers.
  • Initiate and sustain meaningful conversations within Skyrocket’s and the clients' communities to drive engagement and customer retention.
  • Track, measure, and analyze activities related to community management to optimize performance.
  • Maintain up-to-date knowledge of clients' brands, products, and services to represent them effectively across various communities.
  • Generate reports based on community queries received from different social media channels.
     
• Project Management
  • Efficiently manage teams and resources to meet strict deadlines and project objectives
  • Establish clear and open communication among stakeholders to ensure a thorough understanding of client needs.
  • Develop comprehensive project briefs to document and communicate clients' needs effectively
  • Maintain a high level of diligence and attention to detail in everyday responsibilities
  • Manage late deliverables effectively to ensure overall project deadlines are met.
  • Utilize project planning tools like Instagantt to create project plans and Gantt charts for transparent client visibility.
  • Embrace and incorporate AI technologies into daily work processes.
  • Collaborate effectively with team members and adapt to changing work assignments.
  • Coordinate the successful delivery and launch of projects and deliverables.
     
• Client Management
  • Develop onboarding materials, including decks or slides, as necessary for new clients.
  • Collaborate with Relationship Managers to streamline processes and provide proactive recommendations for improvement.
  • Maintain strong relationships with internal teams, especially the Relationship Management team, to ensure seamless task completion.
  • Maintain productivity tracking sheets for community management tasks.
  • Develop proficiency in tools like Canva and writing techniques for community building.
  • Prepare and present comprehensive end-of-month reports for clients, incorporating data analysis and insights.
  • Offer ongoing support and assistance with ad hoc tasks as assigned.
     
• Organization and File Management
  • Maintain systematic storage and organization of client files within designated Google Drive folders, including assets, documentation, briefs, internal team deliverables, cost estimates, invoices, contracts, administrative documents and other relevant materials
  • Ensure proper permissions are set for all files to maintain confidentiality and data security
     
• Pitches and Presentations:
  • Participate in pitch presentations and brainstorming sessions, providing support and insights in community management
  • Assist in preparing presentation materials and communicating ideas effectively to internal teams and clients.
     
• Industry Knowledge
  • Be knowledgeable on market developments and opportunities around the advertising, digital, creative, technology, marketing, and consulting industries
  • Stay updated on industry trends and best practices related to creative operations and project management
  • Participate in training programs and workshops to enhance skills and knowledge in operational processes and tools
  • Collaborate with team members to share insights and best practices for continuous improvement

Key Performance Indicators (KPIs):

• Number of engagements (likes, shares, comments, follower growth, etc.) across various social media platforms
• Percentage of increase in community size and engagement over time
• Client satisfaction scores based on evaluations, focusing on strategy, campaign execution, and creative work
• Number of positive client testimonials or endorsements received for creative work, collaboration, and overall satisfaction
• Percentage of clients retained over a specified period
• Percentage of tasks and deliverables completed on time and within scope across various projects
• Number of successful project completions against the total number of projects undertaken within a given period

Requirements:

• Familiarity with Digital Marketing, Advertising, Creative, Technology, and general advertising industry knowledge is a plus
• Proficiency in Google Suite products, especially Google Sheets
• Familiarity with social media tools such as MyAlice, Sprout Social, Sprinklr, Mentionlytics, and Clockify is a plus
• Highly organized, particularly in utilizing digital collaboration tools such as Google Drive, Notion, and ClickUp
• Exceptional interpersonal and public relations skills
• Outstanding verbal and written communication abilities
• Can work independently and as part of a team
• Collaborative mindset with a proactive approach and being initiative
• Dedication to customer satisfaction and enhancing the customer experience