Relationship Manager

Salary Range: PHP 25,000 - 42,000

Responsibilities:

• Relationship Building & Account Management:
  • Establish and nurture relationships with clients, both new and existing.
  • Manage meeting schedules with clients and internal team members.
  • Employ a consultative approach, offering value-added services to meet clients’ business goals.
  • Maintain constant communication with clients to proactively address their needs.
  • Cultivate relationships to generate referrals from clients and other potential leads.
  • Act as the primary liaison between clients and internal teams.
  • Identify opportunities for upselling or cross-selling based on understanding of client needs and preferences.
  • Facilitate contract renewals and renegotiations, ensuring ongoing client satisfaction and retention.
  • Provide input and feedback on marketing strategies and campaigns based on client interactions.
  • Conduct regular client satisfaction surveys and feedback sessions to ensure high-quality service provision.

• Project Management:
  • Effectively manage teams and resources to meet project deadlines.
  • Foster clear communication among stakeholders to understand clients’ needs fully.
  • Create comprehensive project briefs for documentation.
  • Manage late deliverables to ensure final deadlines are met.
  • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
  • Collaborate with internal teams to identify opportunities for process improvement and efficiency.

• Sales Support:
  • Assist in preparing cost estimates and proposals for clients.
  • Negotiate contracts, payment terms, and prices.
  • Create and manage contracts, cost estimates, and statements of work.
     
• Collections:
  • Ensure timely payments from clients and create invoices for services rendered.
  • Track payments and notify stakeholders of upcoming due dates.

• Pitches and Presentations:
  • Organize and lead pitches and meetings with clients.
  • Participate in strategy and creative ideation for clients, pitches, and projects.

• Industry Knowledge
  • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.
  • Stay updated on industry trends, tools, and best practices to continuously enhance service delivery.

Key Performance Indicators (KPIs):

• Total Gross Revenue
• Profit and Margin %
• Customer Retention
• Number of Clients Under Management
• Receivables / Contract Value ratio
• Client testimonials
• Client referrals
• Successful project delivery

Requirements:

• Superb interpersonal and PR skills.
• Analytical mindset with a focus on data-driven decision-making.
• Excellent communication and presentation skills.
• Proficiency in digital collaboration tools such as Google Drive and ClickUp.
• Strong organizational skills.
• Proactive with an entrepreneurial spirit.
• Passionate about delivering exceptional customer experiences.
• Knowledge of digital marketing, advertising, creative, and technology industries is advantageous.
• Proficiency in Google Suite products, especially Google Sheets.