Relationship Manager

Salary Range: Php 40,000 - 60,000

Responsibilities:

• Relationship Building & Account Management:
  • Develop and nurture long-term, strategic relationships with both new and existing clients.
  • Act as the primary point of contact, ensuring smooth communication between clients and internal teams.
  • Use a consultative approach to identify clients’ business goals and provide value-added services that drive results.
  • Proactively engage clients through regular communication to address their needs before they arise.
  • Leverage strong relationships to generate client referrals and uncover new business opportunities.
  • Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
  • Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
  • Provide strategic insights for marketing campaigns based on your close interactions with clients.
  • Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers.
     
• Client Management
  • Develop strategic plans to manage, grow, and optimize client accounts.
  • Monitor account performance, delivering regular reports and insights to clients.
  • Quickly resolve client issues or concerns to maintain high satisfaction and loyalty.
  • Ensure clients fully understand and benefit from our full range of services and offerings.
     
• Upselling & Cross-Selling
  • Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
  • Present compelling, customized proposals that align with client needs and showcase additional value.
  • Monitor sales performance and analyze client data to uncover trends and new opportunities.
  • Partner with the sales team to align strategies and drive revenue growth.
  • Stay up-to-date on the agency's services to confidently communicate value to clients.
     
• Consulting
  • Take a strategic, consultative approach to helping clients achieve their business goals.
  • Conduct thorough assessments to identify client challenges and provide tailored recommendations.
  • Offer expert advice based on industry trends and best practices to elevate client growth.
  • Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement.
  • Deliver impactful presentations and proposals that demonstrate our expertise and solutions.
  • Stay ahead of industry trends through continuous learning and professional development.
     
• Project Management:
  • Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
  • Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
  • Proactively address any delays, ensuring projects are completed on time.
  • Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency.
  • Work closely with internal teams to identify areas for process improvement and operational efficiency.
  • Collaborate with internal teams to identify opportunities for process improvement and efficiency.
     
• Pitches and Presentations:
  • Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
  • Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives.
     
• Industry Knowledge
  • Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.
  • Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions.

Key Performance Indicators (KPIs):

• Total Gross Revenue Generated
• Profitability and Margin Performance
• Client Retention Rate
• Number of Clients Managed
• Receivables/Contract Value Ratio
• Client Testimonials and Satisfaction Scores
• Client Referrals and New Business Generated
• On-Time Project Completion and Delivery

Requirements:

• Outstanding interpersonal and relationship-building skills.
• Analytical mindset with a focus on data-driven decisions.
• Excellent verbal and written communication skills, with experience presenting to clients.
• Proficiency with digital collaboration tools like Google Drive and ClickUp.
• Strong organizational and multitasking abilities.
• Entrepreneurial spirit with a proactive approach to problem-solving.
• Passionate about delivering exceptional client experiences.
• Familiarity with digital marketing, advertising, creative, or technology industries is a plus.
• Proficiency in Google Suite, especially Google Sheets for reporting and analysis.