Your Mission Brief

The E-Commerce Specialist is responsible for driving the performance, optimization, and continuous growth of Skyrocket’s e-commerce operations across owned and marketplace channels.

Where You’ll Lead

This role combines e-commerce strategy, platform management, product merchandising, analytics, and customer experience to maximize online sales and conversion.

E-Commerce Strategy & Performance

• Develop and execute e-commerce strategies that improve sales, conversion, customer acquisition, and retention.
• Monitor e-commerce performance and translate data into actionable recommendations.
• Identify opportunities across the customer journey to improve conversion and overall shopping experience.

Platform & Product Management

• Manage and maintain e-commerce stores across Shopify, TikTok Shop, Shopee, and Lazada.
• Ensure product listings, pricing, inventory information, imagery, categorization, and promotions are accurate and optimized.
• Apply SEO, merchandising, and platform best practices to improve product discoverability and conversion.

• Support the planning and execution of e-commerce campaigns, product launches, promotions, and seasonal initiatives.
• Maximize relevant platform features such as vouchers, bundles, affiliate programs, and marketplace promotions.
• Monitor campaign results and recommend improvements based on performance.

• Monitor competitors, market trends, customer behavior, reviews, and feedback to identify growth opportunities.
• Use customer and market insights to improve product positioning, merchandising, and e-commerce strategies.

• Work closely with other departments  to ensure smooth e-commerce execution.
• Coordinate product, pricing, inventory, promotional, and operational updates across channels.
• Identify process gaps and recommend improvements to increase efficiency and accuracy.

• Contribute to internal missions and continuous improvement initiatives by supporting the development of processes, systems, workflows, and operational improvements that enhance team efficiency and overall business operations.
• Explore and apply AI tools, automation, and emerging technologies where appropriate to improve productivity, streamline workflows, and support smarter ways of working across the organization.
• Participate in cross-functional mission projects and initiatives that drive innovation, operational excellence, and scalable solutions for the company.

Your Crew DNA

Here are some of the specific skills and experiences you’ll bring in this role:  

Essential skills, knowledge or experience

• Bachelor’s degree in Marketing, Business, E-Commerce, Management, or a related field.
• Hands-on experience managing e-commerce websites, marketplaces, or digital commerce channels.
• Experience or working knowledge of Shopify, TikTok Shop, Shopee, and Lazada.
• Strong understanding of e-commerce, digital marketing, product merchandising, and online sales strategies.
• Analytical and detail-oriented, with the ability to turn data into actionable insights.
• Strong communication, collaboration, organizational, and multitasking skills.
• Demonstrated initiative, accountability, and ability to work independently.
• Customer-focused mindset with a strong interest in improving the online shopping experience.

• Experience with marketplace advertising, affiliate programs, vouchers, flash sales, and other platform growth tools.
• Familiarity with Google Analytics, Search Console, Meta, TikTok Ads, or similar martech platforms.
• Basic knowledge of web design, UX/UI, SEO, or e-commerce website management.
• Experience working with inventory, fulfillment, or logistics processes.
• Experience using AI tools to improve e-commerce operations and productivity.

• Bachelor’s degree in Marketing, Communications, Business, or a related field.