Client Services Officer

Salary Range: Php 20,000 - 23,000

Responsibilities:

• Account Management:
  • Assist in establishing and nurturing relationships with clients, both new and existing.
  • Support Relationship Managers in managing meeting schedules with clients and internal team members.
  • Apply a consultative approach, understanding client needs and offering appropriate solutions.
  • Assist in maintaining communication with clients to address their needs effectively.
  • Collaborate with team members to cultivate relationships and generate referrals.
  • Serve as a secondary liaison between clients and internal teams.
  • Contribute to regular client satisfaction surveys and feedback sessions.
     
• Administrative Support
  • Provide administrative assistance to Relationship Managers and Project Managers.
  • Assist the Project Managers in organizing and maintaining client files in Google Drive.
  • Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
  • Support in contract negotiations and documentation under the guidance of senior team members.
  • Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.
     
• Project Coordination
  • Support Project Managers in managing teams and resources to meet project deadlines.
  • Create and maintain comprehensive project briefs for documentation.
  • Assist in managing project timelines and deliverables under the guidance of senior team members.
  • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
  • Collaborate with internal teams to identify opportunities for process improvement and efficiency.
     
• Financial Tracking
  • Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket,  ensuring clear and consistent communication.
  • Aid in tracking client payments and creating invoices for services rendered.
  • Monitor payment schedules and notify stakeholders of upcoming due dates.
  • Assist in preparing basic cost estimates and proposals for clients.
     
• Pitches and Presentations:
  • Organize and participate in pitches and meetings with clients.
  • Contribute ideas during strategy and creative ideation sessions under supervision.
     
• Industry Knowledge
  • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.
     

Key Performance Indicators (KPIs):

• Client satisfaction ratings from surveys and feedbacks
• Percentage of error-free documents and contracts
• Time taken to prepare and submit required documents
• Timeliness and accuracy of project deliverables
• Adherence to project timelines and deadlines
• Utilization rate of project management tools (e.g., ClickUp, Instagantt)
• Percentage of invoices issued without errors.
• Percentage of payments collected within the agreed terms
   

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Detail-oriented with good organizational skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Google Workspace tools.
• Eagerness to learn and grow in a dynamic agency environment.
• Passion for delivering exceptional customer experiences.
• Familiarity with digital marketing concepts and tools is a plus.